USE CASE STUDY
Executive Summary

Numus Audit Ltd + IXXO Hub

Company: Numus Audit Ltd (Larnaca, Cyprus)

Industry: Accounting & Audit Services

Use Case: Automating statutory obligations, recurring client work and internal processes

IXXO Hub Plugins Used: Obligations, Workflows, Customer Portal, CRM, CRM, Schedule Hub, Knowledge Base, Live Chat, Sales Flow (Invoicing), Forms Flow, Ticket System, Tasks.

Impact

How IXXO Hub helped Numus in the first 6 months

3-4 hours saved per accountant per day through automation and templates
99.6% on time filings across VAT, VIES, payroll, and Companies Registrar obligations
42% faster SLA response time for client support tickets

35% higher first contact resolution via connected Knowledge Base + Customer Portal
18% reduction in write-offs due to better task visibility and approvals
28% fewer internal emails replaced by structured tasks & comments

Company Profile

Numus

Numus Audit Ltd is a fast-growing Larnaca-based firm that provides audit, accounting, and advisory services to Cypriot SMEs and international clients with Cyprus entities. With a lean team and an expanding client base, Numus needed a platform that scales without adding administrative overhead.

The Challenge

Manual Obligation Tracking

VAT returns, VIES statements, payroll and social insurance, provisional tax, annual returns (HE32), audit milestones, and ad-hoc client obligations were tracked in spreadsheets and shared inboxes, creating the risk of missed deadlines.

Fragmented Tooling

CRM, scheduling, ticketing, and documentation lived in separate apps. Context switching slowed the team and obscured ownership.

Inconsistent Workflows

Each senior managed work ``their way,`` making outcomes dependent on individuals rather than repeatable processes.

Limited Client Self-Service

Clients relied on email for routine queries and document exchange, increasing response time and internal email volume.

What makes us so different? Why IXXO Hub?

Obligations Plugin

Purpose-built for accountants: date rules, filing windows, recurrence patterns, and dependency chains for Cyprus tax and corporate events.

One Hub Many Plugins

CRM, Customer Portal, Schedule Hub, Knowledge Base, Sales Flow, and more. Shared data, no sync headaches.

Workflow Plugin

Visual process builder with SLAs, approvals, checklists, and automations standardises delivery.

Scales with the Firm

Multi-company support, role-based permissions, and auditable change logs.

Results & KPIs

(6-Month Snapshot)
  • Time Savings 3–4 hours/day saved per accountant; seniors focus on reviews, not chasing documents.
  • Compliance 99.6% on-time filings; missed-deadline incidents reduced to near-zero.
  • Productivity The ticket SLA median is down 42%, and the first contact resolution is up 35%.
  • Productivity The ticket SLA median is down 42%, and the first contact resolution is up 35%.
  • Communication 28% fewer internal emails; 1,200+ client self-service portal sessions.
  • Onboarding New client setup time reduced from 10 to 3 days.
``We standardised delivery without killing initiative. IXXO Hub turned our best practices into daily habits.``
George SavvaManaging Partner, Numus Audit Ltd

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