Zendesk vs IXXO Hub

Discover IXXO Hub Helpdesk, the all-in-one ecosystem that integrates support, sales, HR, and operations, offering superior value and simplicity compared to Zendesk.

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Which Support Platform
Is Right for Your Business?

Feature	Zendesk	IXXO Hub Helpdesk
Ticket Management	✓	✓
Live Chat	✗ Add-on	✓ Included
Knowledge Base	✓	✓
Documentation Hub	✗	✓ Included
CRM & Project Management	✗ Requires integrations	✓ Built-in
Custom Forms & Automation	✗ Limited	✓ With Form Flow
UI Simplicity	✗ Steep learning curve	✓ Clean, intuitive
Pricing	✗ Complex & Expensive	✓ Simple & Transparent (€29/mo for 3 agents)
Free Plan	✗ None	✓ Helpdesk + Live Chat for 1 Agent
Integrated Ecosystem	✗ Separate tools	✓ Unified Suite

Why Businesses Choose
IXXO Hub over Zendesk

All-in-One Platform

IXXO Hub Helpdesk is more than a support system. It’s a complete business platform with interconnected features, including CRM, live chat, HRM, project management, documentation, and more.

Value for Money

Zendesk requires multiple subscriptions to get a full-featured experience. IXXO Hub offers everything for one flat monthly rate: €29/month for 3 agents or free for solo users.

Unified Experience

No more switching between tools. Create tickets from chats, link tasks to support requests, use feedback forms, or schedule meetings — all from the same dashboard.

Faster Setup

Zendesk’s interface can feel overwhelming, especially for smaller teams or businesses new to digital support platforms. Between its complex menus, fragmented modules, and separate product bundles, getting started often requires onboarding sessions and technical guidance.

Smarter Workflows

IXXO Hub isn’t just packed with features — it’s designed with workflow intelligence in mind. Every tool works together to reduce manual work, eliminate duplication, and give teams full context when resolving issues

Why it matters

Zendesk may offer support tools, but they often operate in silos or require third-party connections to get the full picture. IXXO Hub connects tickets to tasks, chats to knowledge base articles, and forms to CRM records — making your support operations not just functional, but proactively efficient

Cost Savings

Replace 3–5 tools with one low-cost platform.

Productivity Boost

Less time switching tools, more time getting work done.

Simplified Processes

Everything works together out of the box.

Real-World Benefits of
Using IXXO Hub

Whether you're running support or managing operations, IXXO Hub delivers tangible results that improve efficiency and reduce costs across your organization.

Reclaim hours each day by uniting tickets, chats, and docs in one intuitive hub
Lock in predictable, all-inclusive pricing without hidden fees
Deliver personalized support instantly by tapping into unified customer data across all channels

What IXXO Hub comes with

Find the influencer that matches your campaign’s objectives based on their stats
– available anytime on your own intuitive database.

Support

Ticket Management

Easily manage incoming support tickets with filtering, categorization, internal notes, and smart assignments.

Live Chat

Engage with customers in real time. Live Chat is built-in and automatically syncs with the ticketing system.

Knowledge Base & Docs

Create a searchable knowledge base and in-depth documentation hub to reduce repetitive support requests.

Customer Feedback

Let users share their feedback directly on your portal, making it easy to collect, manage, and share insights with your team.

Sales

CRM & Sales Tools

Track leads, manage deals, and convert support conversations into opportunities.

Proposals & Invoices

Create proposals send them to your leads and automatically convert them to invoices when accepted.

Appointment Scheduling

Let users book meetings with your support or sales teams through a built-in, Calendly-style scheduler.

Automation & Workflows

Automate repetitive tasks, set triggers, and build workflows that save time and reduce errors.

Productivity

Projects, Tasks & Reminders

Turn support issues into internal tasks, assign them to team members, and monitor resolution timelines.

HR Management

Manage employee activities, submit timesheets, and track productivity.

Team Communication

Keep your team connected with built-in messaging tools that streamline collaboration, updates, and internal discussions in one place.

Customer Portal

Give your customers a dedicated space to access tickets, invoices, forms, documentation, and more, ensuring a seamless and professional support experience.

Final Verdict

Zendesk vs IXXO Hub Helpdesk

If you're looking for a powerful helpdesk without the bloated UI and high price tag, IXXO Hub Helpdesk is the smarter choice. With its integrated tools, transparent pricing, and ease of use, it's built to support not just your customers — but your entire business.

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