Support that grows with your firm
Every IXXO Hub plan includes Classic support at no extra cost. When your firm wants faster answers, a call instead of a ticket, or a named person who knows your setup, Premium and Enterprise are there. Upgrade whenever you need.
- Help center with guides and videos
- Email and ticket support
- Product updates and new features
- A first response within two business days
Choose your level of support
Start with Classic, included in your plan, and add more when your firm needs faster, hands-on help
Everything a firm needs to help itself and reach us by ticket.
- Help center, guides and videos
- Email and ticket support
- Product updates
- Response within two business days
Faster, hands-on support for firms that run on IXXO Hub every day.
- Everything in Classic
- Priority tickets, response within one business day
- Live chat and phone support
- Guided onboarding for your team
- A named support contact
A dedicated manager and the fastest response for larger teams.
- Everything in Premium
- A dedicated support manager
- Response within four business hours
- Quarterly health checks and reviews
- Priority escalation
What each plan includes
| Support | Classic | Premium | Enterprise |
|---|---|---|---|
| Help center, guides and videos | |||
| Email and ticket support | |||
| Product updates | |||
| Target first response | 2 business days | 1 business day | 4 business hours |
| Priority ticket handling | |||
| Live chat and phone support | |||
| Guided onboarding | |||
| Named support contact | |||
| Dedicated support manager | |||
| Quarterly health checks | |||
| Priority escalation | |||
| Price | Included | Share of subscription | Custom |
Premium and Enterprise are optional add-ons to any IXXO Hub plan. Talk to sales for a quote that fits your firm.
Support plans, common questions
Is Classic support really included
Yes. Classic support comes with every active IXXO Hub plan at no extra cost. It includes the help center with guides and video walkthroughs, email and ticket support, and product updates, with a target first response within two business days.
What is the difference between Classic, Premium and Enterprise
Classic is self-serve help plus email and ticket support, included with every plan. Premium adds priority tickets, live chat and phone support, guided onboarding, a named support contact and a faster response target. Enterprise adds a dedicated support manager, the fastest response target, quarterly health checks and priority escalation.
How is Premium support priced
Premium is priced as a share of your IXXO Hub subscription, so it scales with the size of your plan. Talk to sales for a quote for your firm.
Can I upgrade or downgrade my support plan
Yes. You can move up to Premium or Enterprise whenever your firm needs more, and there is no long lock-in. Classic stays included underneath either paid plan.
How do I open a support ticket
You can raise a ticket from inside your IXXO Hub workspace or by email. Premium and Enterprise add live chat and phone support on top of tickets.
Is support available in German
Yes. IXXO Hub and its support are available in English and German.
The right support at every stage
Classic is already in your plan. When you want faster answers and a named contact, talk to sales about Premium or Enterprise